Digital adoption
through user onboarding

Delight your users, leading them to success with guided tours, automated helpdesk, user engagement campaigns and much more.

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TRUSTED BY:
+ 2 MILLION PEOPLE
GUIDED THROUGH OUR CUSTOMERS

EXPERIENCES THAT BUILD RESULTS

Better experiences in your product will improve trial conversion rates, reduce helpdesk calls and churn rates.

User Onboarding

Educate your users, so they understand every step and tool of your product. Ensure that they have a deep knowledge of what really matters for their success. Improve engagement and satisfaction!

Feature Adoption

Ensure that your customers are engaged with your product. Create flows with ads and captivating orientations to show features that are still not being used. Continue to delight!

Automated helpdesk

Explain dynamically how your system works before doubts even exist, avoiding helpdesk calls. Deliver the success your users are looking for, explain dynamically your product before your users have questions.

Features

Automate User Onboarding, retain more people and improve user's experience.

Guide users, step by step, inside your platform

Guarantee that your users complete every action they seek in your marketplace. Follow them in every interaction and ensure that they achieve better results.

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Measure your results

With our analytics tool, you can see and compare how many visualisations each flow has every day. We also offer a flow report, that shows the conversion in each step and who visualized it. This allows you to identify which steps have higher conversion rates, understand and test different engagement strategies.

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Create segmented flows

With segmentation you can show flows to only a group of users. Create different experience to suppliers and customers, showing appropriate actions to each kind of user.

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Customization

We offer the option to personalize every flow and step according to your brand’s identity. You can also use CSS to make it look like however you want.

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100%

Decrease in helpdesk calls.

60%

Increase in trial conversions.

30%

Decrease in churn rates.

Improve my Results!

Conpass is a way for companies to create unique experiences for it's users and increase conversion rates.

Bruno Ghisi
CTO

When we talk about User Onboarding, we are talking about user engagement. This is fundamental for the client to feel confident in using the system and understanding that with the system he can be much more efficient.

Héderson Cassimiro
CEO

With Conpass we found a way to take our customers by the hand and teach them, step by step, how to achieve success with their virtual shops.

Luiz Henrique Brandão
Marketing Analyst